probegroup
Probe Group is a global leader in customer experience (CX) and business process outsourcing (BPO) services, combining digital innovation with a people-first approach to deliver exceptional experiences across 28 markets.
Company facts
- Founded
- 1979
- Headquarters
- Australia
- CEO
- Sanj Ahuja
About
At Probe Group, we believe meaningful customer experiences come from people empowered by technology, not replaced by it. Our team of over 19,000 professionals across the globe combines digital innovation with a people-first approach, crafting exceptional experiences that consistently exceed client expectations. We're diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic - values that unite our house of brands including Probe CX, Innovior, Convai, MicroSourcing and Beepo. Our culture champions the human element, bringing crucial empathy, understanding and personal connection to every interaction. We build digital environments that foster both customer satisfaction and employee fulfillment, working as one team across 17 service delivery centres in four countries. With 45 years of experience amplifying human capabilities with technological excellence, we help clients become modern digital organisations where technology enhances the human touch. From our early roots in Australia, we've expanded globally while maintaining our commitment to continuous improvement, innovation, and doing work that truly matters.
Worforce Supervisor
Responsible for: Lead the Workforce Management (WFM) team, ensuring forecasting, capacity planning, scheduling, real‑time management, and reporting are delivered at high accuracy and consistency. This role drives…
Worforce Supervisor
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
Senior Training Manager
Are you a strategic Learning & Development leader who knows how to turn training into measurable business results? We’re looking for a Senior Training Manager to lead our training strategy, develop high-performing…
Senior Training Manager
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
People Business Partner Manager
Lead the implementation, monitoring and evaluation of the effectiveness of action plans and cross-functional projects related to employee attrition, engagement and performance Manage and drive participation in employee…
People Business Partner Manager
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North…
Operations Manager
Job Summary The Operations Manager (Telecommunications) at Probe CX is responsible for overseeing day-to-day operations and ensuring the efficient, cost-effective, and timely delivery of customer experience services…
Workforce Manager
As a manager, you will be responsible for managing programme staffing to meet daily, weekly, and interval staffing requirements. The person is also responsible for achieving compliance to WFM operating procedures,…
Workforce Supervisor
Supervises a call-center workforce in Quezon City, balancing staffing with real-time demand using forecasting, scheduling, and intraday management tools.
Workforce Supervisor
Main Activities and Responsibilities: 1. Forecasting Leadership • Granular Volume Distribution: Translate monthly forecast interaction volumes (calls, chats, emails) into seasonal weekly distributions and intraday…