Procore Technologies Construction Private Limited
Open positions
Service Desk Lead
Leads day-to-day operations of Procore's IT Service Desk in Bengaluru: supervising analysts, owning SLA performance metrics, commanding major incidents, and governing ITSM processes and documentation. Requires strong ITIL knowledge and hands-on experience with ITSM tools like ServiceNow or Jira, working onsite on U.S.-hours rotational shifts.
Service Desk Analyst
Service Desk Analyst acting as first point of contact for IT support at Procore's Bengaluru office: logging and troubleshooting incidents/service requests (Okta, Microsoft 365, Google Workspace, VPN, Slack, Zoom), escalating when needed, and meeting SLA/FCR/CSAT metrics. Onsite, 24/5 rotational shifts covering U.S. business hours.
Senior Manager - IT Service Desk Management
Leads Procore's IT Service Desk operations from the Bengaluru office, owning L1/L2 end-user support, ITIL-aligned ITSM processes, SLAs, automation, monitoring, plus the team, budget, and vendor contracts. Core stack includes ServiceNow or Jira Service Management; needs 12+ years in IT and 5+ managing people.
IT Support, Executive Services
Onsite IT support specialist on Procore's End User Services team in Austin, TX, delivering white-glove technical support, hardware/asset management, and AV/event tech for C-suite executives, while also working Tier 1–3 queue tickets. Core stack: macOS/Windows endpoints, Jamf/Intune, Okta, Google Workspace, Zoom, Slack, O365, Jira.