Procore Technologies Construction Private Limited
Open positions
Service Desk Lead
Leads day-to-day operations of Procore's IT Service Desk in Bengaluru: supervising analysts, owning SLA performance metrics, commanding major incidents, and governing ITSM processes and documentation. Requires strong ITIL knowledge and hands-on experience with ITSM tools like ServiceNow or Jira, working onsite on U.S.-hours rotational shifts.
Service Desk Analyst
Service Desk Analyst acting as first point of contact for IT support at Procore's Bengaluru office: logging and troubleshooting incidents/service requests (Okta, Microsoft 365, Google Workspace, VPN, Slack, Zoom), escalating when needed, and meeting SLA/FCR/CSAT metrics. Onsite, 24/5 rotational shifts covering U.S. business hours.
Staff GTM AI Engineer
Staff-level engineer leading the technical strategy and buildout of Procore India's Go-to-Market agentic AI platform — architecting production-grade, event-driven LLM systems that empower sellers. Core stack: Python, AWS, LangGraph/Claude/Vertex AI, RAG, Kubernetes.
Staff Security Engineer
Staff Security Engineer on Procore's Security Engineering team in Bengaluru, building and operating automated security controls (IAM guardrails, data protection, SBOM/asset pipelines) across a cloud SaaS platform. Core stack: AWS/GCP/Azure, Okta, Terraform, Kubernetes, Python/Go scripting.
Senior Manager - IT Service Desk Management
Leads Procore's IT Service Desk operations from the Bengaluru office, owning L1/L2 end-user support, ITIL-aligned ITSM processes, SLAs, automation, monitoring, plus the team, budget, and vendor contracts. Core stack includes ServiceNow or Jira Service Management; needs 12+ years in IT and 5+ managing people.
Senior Security Engineer
Senior Security Engineer on Procore's Security Engineering team in Bengaluru builds autonomous AI security agents — threat reasoning, dynamic IAM guardrails, DevSecOps pipelines, and self-healing cloud infrastructure — using Python or Go, LLM frameworks like LangChain/CrewAI, and AWS/Kubernetes.