Procore Technologies Construction Private Limited
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Service Desk Lead
On-siteAPACLead
India
BengaluruLeads day-to-day operations of Procore's IT Service Desk in Bengaluru: supervising analysts, owning SLA performance metrics, commanding major incidents, and governing ITSM processes and documentation. Requires strong ITIL knowledge and hands-on experience with ITSM tools like ServiceNow or Jira, working onsite on U.S.-hours rotational shifts.
Automation Help Desk ITIL ITSM Jira +2 skills