Tier 1 Helpdesk Analyst at Rappahannock IT is the first point of contact for client IT support, handling password resets, connectivity issues, software installs, endpoint deployment, and user onboarding across Microsoft 365, Active Directory, and Entra ID, and escalating complex issues to Tier 2. On-site role in Fredericksburg, VA with occasional client visits and an after-hours on-call rotation.
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