red-cup-it-inc

MSP Service Desk Manager

Automation Corrective Action ITIL ITSM Networking +3 skills

Leads an MSP service desk team (L1–L3), overseeing daily support operations, SLA compliance, escalations, and ITIL/ITSM-based processes for managed services clients. Core tech: RMM/PSA toolsets, Windows Server/AD, Microsoft 365, networking, and endpoint management.

MSP Service Desk & Support Specialist

Automation Ccna Cisco Cisco Meraki DHCP +11 skills

A first- and second-level technical support specialist at a managed service provider, handling help desk tickets via Slack, phone, and email while troubleshooting Microsoft 365, Windows, and basic network issues within SLAs. Day-to-day involves RMM monitoring, patching, user onboarding, ticket documentation, and escalating complex issues to senior engineers.

MSP Service Desk & Support

Active Directory Azure Azure AD Cloud DHCP +13 skills

Service desk engineer at a managed service provider, serving as the first point of contact for client IT issues and resolving Tier 1/Tier 2 support tickets within SLA. Day-to-day covers Windows/macOS workstations, Microsoft 365, Active Directory/Azure AD, basic networking, and RMM/endpoint security tools.

Active Directory Authentication AWS Azure CentOS +13 skills

IT Support Engineer (India Office)

Open 123d RemoteAPAC

India

First point of contact for keeping Red Cup IT's Jaipur office running: troubleshooting hardware/software/network issues, provisioning laptops, managing user access in Active Directory/Okta, and writing IT documentation. Works across Windows/macOS/Linux, Microsoft 365/Google Workspace, and ticketing tools like Jira.

IT Support Engineer

Ccna Cisco DHCP DNS Firewall +10 skills

Remote IT Support Engineer based in Los Angeles providing first- and second-line support: troubleshooting hardware, software, network (LAN/Wi-Fi/VPN) and system issues, managing Windows/macOS/Linux devices, supporting Microsoft 365/Google Workspace, maintaining ticketing (ServiceNow/Jira/Zendesk) and assisting with security and access management.