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The Service Desk Manager at Retail Tech Inc leads delivery of Service Desk agreements for clients from Chanhassen, MN — managing coordinators, tracking deliverables, reporting on service performance, and coordinating with Sales, Operations, Finance, PMO, and external partners to meet contractual service levels.
Summary The Service Desk Coordinator supports the incident response and service request function by coordinating the intake, execution, and closure of service work orders. Working as part of a team, this role ensures…
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