Sabio Group
Sabio Group specializes in digital customer experience transformation through innovative AI and technology solutions, enhancing customer interactions for global brands.
Company facts
- Founded
- 1998
- Headquarters
- United Kingdom
- CEO
- Andy Roberts
About
Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK, Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa, and India. As your trusted Expert Services Partner, we leverage contact centre expertise, AI, data, and CRM insights to help businesses create brilliant customer experiences every time. We work with world-leading technology providers such as Amazon Connect, Avaya, Genesys, and Salesforce to deliver innovative solutions tailored for our clients' needs. Since our inception in 1998, we have focused on delivering exceptional customer contact strategies and solutions, making us one of the largest independent providers in our field. Our services include optimising customer journeys across multiple contact channels, thereby empowering brands to improve their overall service delivery. We cater to a wide range of top brands internationally, including Aegon, AXA Assistance, DHL, and Marks & Spencer. Through our robust partnerships and unique technology offerings, we continuously drive customer engagement and experience excellence, which are vital in today’s competitive market.
Open positions
Senior Software Engineer
Hands-on senior engineer who owns the development and evolution of a Sabio application that integrates with Genesys Cloud for contact centre administration, taking features from design through release and support. Core stack: Vue.js/React, Node.js/Express/TypeScript, sockets, Redis, message brokers, and AWS (CloudFormation, ECS).
Lead Software Engineer
Hands-on technical lead for Sabio Group's AI Practice engineering team in Cape Town, writing production code while directing delivery of AI, voice and contact centre solutions across customer projects. Requires full-stack skills (Python/C#/.NET or Java plus a modern JS framework), cloud platforms and generative AI integration experience.