SMS Global Technologies Inc. — 1 open job

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Technical Helpdesk Agent

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Provides 24x7 Level 1 technical support via phone, email, and ticketing — monitoring network, system, and infrastructure alerts, troubleshooting hardware/software/connectivity issues, and escalating to L2/L3 under SLA. Requires basic networking (TCP/IP, DNS, DHCP, VLANs) and Windows knowledge; fresh grads welcome.

DHCP DNS Help Desk Networking Service Desk +2 skills

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