TCC

About

Founded in 2001, Total Customer Connect (TCC) is a prominent provider of comprehensive, customer-centric solutions tailored for the retail automotive industry. The company's core mission is to enhance the profitability of automotive retailers by elevating the customer experience at every stage of the ownership life-cycle. Operating from the technologically advanced environment of Silicon Valley, TCC has established itself as a key collaborative partner for numerous technology trendsetters. The firm leverages state-of-the-art technology and deep DMS (Dealership Management System) integration to optimize and maximize every customer interaction, delivering measurable improvements in customer pay revenue and fostering lasting, high-quality customer relationships. TCC's offerings are structured around three main pillars: Marketing services, Call Center services, and innovative Service Software, which together create a unified and powerful platform for dealership success. Total Customer Connect's suite of products is designed to streamline dealership operations and drive revenue growth. Their innovative tools include a highly customizable Appointment Scheduler with over 1,100 settings, a Service Lane Check-In system to standardize the processing of appointments and walk-ins, and robust Customer Retention programs. The company also provides a tablet-friendly MPI (Multi-Point Inspection) tool, state-of-the-art pricing menus, and an electronic route sheet, all supported by DMS-driven reporting tools. This integrated approach ensures a consistent and premium experience for both dealership staff and their customers. By consolidating the functions of multiple vendors into a single, connected platform, TCC not only simplifies dealership processes but also guarantees tangible results, a commitment underscored by their long-standing 'pay-to-stay' satisfaction guarantee. This focus on delivering real ROI has positioned Total Customer Connect as a trusted revenue-enhancement partner for over a thousand dealerships.