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Hands-on IT service technician at a small Berlin-based IT company: installing hardware, troubleshooting Windows, server, and network issues, and helping customers directly on-site rather than escalating problems.
IT system/service technician at a small German IT services company: the role involves hands-on installation of hardware, troubleshooting Windows, server, and network issues independently, and providing on-site support to customers rather than escalating problems.
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