Leads a 4–7 person Tier 1/2 IT service desk in Calgary on-site: manages ticket queues and escalations, coaches analysts, owns and configures the ITSM platform (e.g., Halo or Jira Service Management), and drives ITIL-aligned process improvement, reporting, and automation in a Microsoft 365/Entra ID environment.
Sign in to see your match
Connect over MCP — free, no account needed to search.