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Creates corporate training videos and instructional content for UPS Store franchisees, handling filming, editing, and LMS integration with tools like Adobe Premiere Pro.
Build and lead AI/ML systems on Google Cloud, including LLM apps with Gemini, scalable pipelines with Databricks, and DevOps practices for UPS logistics tech.
Investigate package losses and supply-chain anomalies for healthcare/pharma logistics, perform root-cause analysis, and recommend process improvements to prevent future incidents.
Lead a Site Reliability Engineering team at UPS, defining reliability standards, automating operations, and mentoring engineers to ensure high availability of critical logistics systems.
Senior developer building Salesforce Service Cloud and AI-powered agent-assist tools to automate customer service workflows and boost agent productivity.
Leads CRM projects for UPS, coordinating Salesforce-based initiatives with business and IT teams to deliver on-time, on-budget enhancements that align with sales and marketing strategies.
Analyzes pricing bids, supports sales teams, and maintains discount guidelines and pricing templates for UPS’s logistics services using Excel and revenue-management tools.
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