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First-line IT Service Desk support for Utmost's Luxembourg office: troubleshooting hardware, software, and networking issues, managing accounts and the Microsoft ecosystem (Active Directory, MECM, Exchange, Windows 10/11), keeping documentation, and escalating complex problems. On-site role in Luxembourg City.
Day-to-day information security role at an insurance-based wealth solutions provider in Luxembourg: running internal security assessments, risk assessments and treatments, access rights reviews, incident remediation, and supporting internal/external audits. Core tools include DLP, NAC, SIEM, PAM and IDS, with frameworks like ISO 27001, CobiT, COSO and ITIL.
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