Responds to and resolves high-priority (P1–P3) network incidents across manufacturing, warehouse, and office sites, troubleshooting OSI Layers 1–4 with Cisco switching/routing, SD-WAN (vManage), BGP, STP, VLANs, and wireless, using tools like ThousandEyes and ServiceNow. Hybrid role in Warren, MI with an on-call rotation.
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