VIVA Virtual Solutions LLC

About

VIVA Virtual Solutions was founded in 2020 by Rob Lopez and Andres Baires with a bold mission to revolutionize the insurance industry while honoring Latin America's rich culture. Headquartered in Houston, Texas, the company provides businesses across North America with access to highly trained, bilingual virtual assistants who specialize in supporting insurance agencies, real estate firms, and mortgage companies. In just four years, VIVA has grown to hundreds of professionals serving over 200 clients, demonstrating the scalability and effectiveness of their nearshore outsourcing model. The company's core value proposition addresses a critical challenge faced by small business owners and entrepreneurs: the lack of time to focus on high-value revenue-generating activities. VIVA's insurance-trained associates handle the time-consuming backend tasks that typically consume a business owner's bandwidth - including quoting, policy servicing, carrier management, and customer support. By delegating these mundane, non-revenue-generating tasks to trained professionals, business owners can reclaim their time and scale their operations without scaling their payroll. The company emphasizes disciplined processes, extreme accountability, and fully documented systems to ensure operational continuity and quality service delivery.