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Junior IT Technician at Remote Care Space (Water Tower Group), providing day-to-day technical support to healthcare professionals and patients: troubleshooting issues, installing and configuring hardware/software, monitoring networks, managing user accounts, and training users. Full-time, permanent general IT support role.
A full-time Help Desk Administrator providing technical support to internal employees and external clients: troubleshooting Windows/Mac hardware and software issues, managing user accounts and permissions, monitoring network performance, logging tickets, and joining an after-hours on-call rotation.