Waterfield-Technologies
Waterfield Tech is a global customer experience tech and services provider spanning the leading CCaaS, conversational AI, and WEM platforms, operating across six continents with over 40 years of industry expertise.
Company facts
- Founded
- 1984
- Headquarters
- United States
- CEO
- Steve Kezirian
About
Waterfield Tech transforms customer engagement for organizations worldwide. Operating across six continents, their employees leverage a consultative, client-centric approach to design, build, and manage scalable, omnichannel and AI-enabled customer experience solutions. Their breakthrough innovations in contact center technology, applied artificial intelligence (AAI), and workforce engagement reduce business costs, improve customer satisfaction, and help customers deploy a smarter utilization of the human workforce. With more than 40 years in the industry and expertise across all major contact center industry service providers, Waterfield Tech has built an impressive Fortune 500 who's-who list of clients. The company serves diverse industries including financial services, healthcare, government, higher education, and retail. Their comprehensive solutions include Applied AI offerings, CX modernization services, cloud migration, professional services, and managed services. Waterfield Tech operates as a trusted partner for organizations seeking to improve their customer experience through cutting-edge technology and strategic consulting.