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JOB DESCRIPTION SUMMARY Reporting to the Senior Supervisor, Customer Service, this role is responsible for overseeing the daily operations of the healthcare customer service call center and supporting front-line staff.…
Job Description Summary This position reports to the Senior Supervisor of Customer Service and performs in-depth audits of customer service calls and administration staff to ensure adherence to set standards and goals.…
Job Description Summary Under the direction of the Supervisor, Customer Service, this position is responsible for meeting KPIs while responding to general customer inquiries regarding insurance benefits, provider…
Job Description Summary Reporting to the Manager, Operations Training, the (L&D) Learning and Development Specialist provides leadership in the creation, coordination, and implementation of high-quality training…
QA Analyst at Western Growers Assurance Trust, reporting to the PMO Director: develops and executes test plans (integration, UAT, smoke testing), creates user stories/test cases, tracks defects and QA metrics, and provides business-analysis and project-management support on technical and operational projects. Based in the Irvine, CA office with HIPAA-compliant data handling.
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