WESTERN GROWERS GROUP

Customer Service Auditor (51375)

Ethernet First Aid Hipaa Process Improvement

Job Description Summary This position reports to the Senior Supervisor of Customer Service and performs in-depth audits of customer service calls and administration staff to ensure adherence to set standards and goals.…

Customer Service Representative I (51377)

Job Description Summary Under the direction of the Supervisor, Customer Service, this position is responsible for meeting KPIs while responding to general customer inquiries regarding insurance benefits, provider…

Customer Service Representative I (51350)

Job Description Summary Under the direction of the Supervisor, Customer Service, this position is responsible for meeting KPIs while responding to general customer inquiries regarding insurance benefits, provider…

Customer Service Representative I (51348)

Job Description Summary Under the direction of the Supervisor, Customer Service, this position is responsible for meeting KPIs while responding to general customer inquiries regarding insurance benefits, provider…

Customer Service Representative I (50908)

Job Description Summary Under the direction of the Supervisor, Customer Service, this position is responsible for meeting KPIs while responding to general customer inquiries regarding insurance benefits, provider…

Account Manager - PCMI (50870)

JOB DESCRIPTION SUMMARY This position reports to the Director, Account Management for Pinnacle Claims Management (PCMI) and is responsible for managing customer accounts during and following the sale of employer…

Process Improvement

Quality Assurance Analyst (50536)

Automation Ethernet Fiber First Aid Hipaa +2 skills

QA Analyst at Western Growers Group supporting the PMO: develops and executes test plans (integration, UAT, smoke testing), translates business needs into requirements, tracks QA metrics/dashboards, and provides project management support for technical and operational projects. On-site in Irvine, CA.

Sales Implementation Analyst (50505)

Business Development CRM Ethernet First Aid Hipaa

Job Description Summary The Sales Implementation Analyst reports to the Director, Business Development and owns the sales-to-implementation transition for new business onboarding and current client upsells at Pinnacle…

Manager, Operations Training (50477)

Ethernet First Aid Hipaa Process Improvement Regulatory Compliance

Job Description Summary Responsible for planning, organizing, leading and supervising training activities and deliverables for employees in Claims Operations, Customer Service, Provider Operations, Eligibility and…

Installation and Benefits Process Analyst (50516)

A business analyst in Western Growers' Installation and Claims Operations department who sets up new and renewing health benefit plans (TPA/MEWA clients), documents and improves workflows, and produces management and ad-hoc reports. Acts as liaison across Claims, Audit, Sales, IT and other teams; based on-site in Irvine, CA with HIPAA-compliant workstation requirements.

Open 46d North AmericaLead

Lead Cloud Engineer (50481)

Active Directory API Automation AWS Azure +14 skills

A senior hands-on cloud engineering lead at Western Growers who designs and manages Azure and AWS infrastructure, drives cloud migrations and hybrid architecture, administers Microsoft 365 and Entra ID identity, and embeds security and cost optimization while mentoring other engineers.

Project Manager (50507)

Agile Ethernet First Aid Hipaa PMP +1 skills

Project Manager at Western Growers Group (Irvine, CA) who leads cross-functional teams through the full project lifecycle for technical, operational, and marketing initiatives using Agile and/or waterfall methods. Day to day involves managing budgets, risks, vendors, testing/UAT, and stakeholder reporting, with a valid PMP certification required.

Customer Service Representative I (51216)

Job Description Summary Under the direction of the Supervisor, Customer Service, this position is responsible for meeting KPIs while responding to general customer inquiries regarding insurance benefits, provider…

Learning and Development Specialist (51116)

Job Description Summary Reporting to the Manager, Operations Training, the (L&D) Learning and Development Specialist provides leadership in the creation, coordination, and implementation of high-quality training…

CCSB Call Center Representative I (51105)

The CCSB Call Center Representative I will be at the forefront of providing exceptional customer service and technical support. This role is responsible to work with a diverse group of stakeholders, including Covered…

CCSB Call Center Representative I (51067)

JOB DESCRIPTION SUMMARY The CCSB Call Center Representative I will be at the forefront of providing exceptional customer service and technical support. This role is responsible to work with a diverse group of…

Customer Accounting Specialist II (50895)

Automation Corrective Action Ethernet Financial Reporting First Aid +1 skills

Job Description Summary The Customer Accounting Specialist II supports the financial and accounting activities of the Third-Party Administrator (TPA) by managing invoices, reconciliation, reporting, and coordination…