WNS

6 months ago

General Manager - WFM

Analytics Automation Performance Management Process Improvement Stakeholder Management +1 skills

Role Purpose - The General Manager – Workforce Management is responsible for leading end-to-end WFM strategy across forecasting, capacity planning, scheduling, real-time management, and performance optimization. The…

7 months ago

Assistant Manager - Facilities

Open 125d AfricaContract

Role Purpose Ensure uninterrupted business operations through a safe and efficient facility environment. Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support…

8 months ago

1st Line Audit Support (Agent) – South Africa

To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy) Key Responsibilities: Conducting manual audit, validate questionable entries & edit transaction log.…

8 months ago

Customer Service Agent - Airline Campaign

Key Responsibility Areas:• The CSA process phone transactions in Airline contact centers. • To provide customer service through issue resolution, request process and provide excellent customer service to general and…

9 months ago

Assistant Manager - Process Training

Main purpose:The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component…

10 months ago

Contact Center Advisor : Operations

Receive incoming calls from international customers Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations Deliver appropriate sense of urgency when…

last year

General Manager - Operations (BPO)

Analytics Corrective Action Strategic Planning

Job Description Operational Management: 10+ Years of cross sites mid to large scale operational experience Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client…

Assistant Manager - Operations

•Respond promptly and appropriately to customer inquiries via phone, email, and chat regarding bookings, itineraries, and travel policies with a goal of customer satisfaction. •Assist customers with pre-booking…

Customer Service Agent

· Identify and understand customer needs to consistently provide a high quality service. · Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and…

CUSTOMER SERVICE AGENT : DUTCH SPEAKING

Provide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process…

CUSTOMER SERVICE AGENT : ARABIC SPEAKING

Provide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process…

CUSTOMER SERVICE AGENT : GERMAN SPEAKING

Provide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process…

Assistant Manager - Operations

Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Measures KPI’s like inbound calls, call waiting, and call abandonment. Assists with taking agents’…

Director - Transitions

Thorough project planning and reporting to clients, internal stakeholders and transition leaders Thorough and proactive project review – Risk, Issue, escalation and milestone management Identify areas for efficiency…

CRM Six Sigma

Call Center Agent - Travel - Century City, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Customer Retention

Call Center Agent - Inbound - Durban - Grid Eye, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Customer Retention

Junior Business Process Analyst

Open 125d AfricaJunior

Data Modeling Lucidchart RPA SharePoint Stakeholder Management +1 skills

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units. Key Responsibility Areas 1. Process and…

Call Center Agent - Inbound - Centurion, South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Customer Retention

Insurance senior call center advisors

Open 125d AfricaSenior