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WNSGlobalServices144

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Jobs Hiring
96 jobs
WNSGlobalServices144
3 days ago

CUSTOMER SERVICE AGENT : FRENCH SPEAKING

NewBe an early applicant Africa
South Africa

Provide a reliable and trustworthy customer service Identify and understand customer needs to consistently provide a high quality service. Follow clear instructions and guidelines to investigate, resolve and process…
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WNSGlobalServices144
4 views 3 weeks ago

Desktop Support Technician

Open 19d Africa
South Africa

The purpose of the Snr Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair,…

ITIL VoIP
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WNSGlobalServices144
4 views 3 weeks ago

Assistant Manager - Desktop Support

Open 19d Africa
South Africa

The purpose of the Deputy/assistant IT Manager role is to assist the IT management team in maintaining, implementing, and improving IT system compliance, ownership of day-to-day IT support and processes adherence…

Corrective Action ITIL
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WNSGlobalServices144
1 views last month

Assistant Manager - Collections

Open 29d Africa
South Africa

Team Leader UKH Collections Voice Driving Operational Excellence • Leading a team of Customer Service Associates to perform effectively against set targets/KPIs• Ensuring that all customer contacts/queries are managed…
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WNSGlobalServices144
2 views last month

Assistant Manager - Operations

Open 32d Africa
South Africa

Responsibilities Include• Guide the team to achieve objectives and support the growth of the product• Support a customer focused culture and drive a “right first-time” approach• Equip and prepare your team to deliver a…

Gap Analysis Performance Management
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WNSGlobalServices144
last month

Call Centre Team Leader (Assistant Manager) - Operations Night Shift

Open 34d Africa
South Africa

As a Team Leader, you'll be the driving force behind a team of Agents, ensuring they deliver outstanding service while achieving key business objectives. You'll coach performance, celebrate success, solve…
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WNSGlobalServices144
2 views last month

Manager: Workforce Management

Open 40d Africa
South Africa

Role Overview The Group Manager – WFM is responsible for leading workforce planning, scheduling, and real-time operations for inbound contact center functions. This role ensures optimal staffing, cost efficiency, and…

AI Analytics Automation Corrective Action Erlang +3 skills
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WNSGlobalServices144
6 views 2 months ago

Deputy Manager - Transactional Quality

Open 49d Africa
South Africa

Key Responsibilities: Customer comebacks consolidation and follow-up on resolutions based on monthly meetings or conference calls and the reporting will be based post understanding between Business and Offshore team…
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WNSGlobalServices144
5 views 2 months ago

Senior Group Manager - Operations

Open 49d AfricaSenior
South Africa

The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are…

Performance Management
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WNSGlobalServices144
5 views 2 months ago

Call Centre Head of Operations (Senior Group Manager) - Insurance Night Shift

Open 49d AfricaC-level
South Africa

Are you the kind of leader who thrives in a fast-paced environment, loves solving complex operational challenges and knows how to turn a group of talented people into a high-performing team? If so, we want to hear from…

Performance Management Six Sigma Stakeholder Management Swift
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WNSGlobalServices144
4 views 2 months ago

Operations Manager (Group Manager) - Operations

Open 52d Africa
South Africa

Key Responsibilities • Operational Leadership • Own delivery of multiple insurance processes (e.g., Policy Administration, Claims, Underwriting Support, Billing, Contact Centre Operations). • Ensure achievement of…

Analytics Automation Performance Management Six Sigma Stakeholder Management +2 skills
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WNSGlobalServices144
4 views 2 months ago

Senior Group Manager - Transactional Quality and Training

Open 56d AfricaSenior
South Africa

Job Purpose and Role Lead the Training and Transaction Quality functions for the Account(s), building an integrated capability that converts quality insight into learning action — enabling the business(s) with…

Agile AI Analytics Root Cause Analysis Six Sigma +1 skills
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WNSGlobalServices144
4 views 2 months ago

Group Manager - Operations

Open 57d Africa
South Africa

Key Responsibilities • Operational Leadership • Own delivery of multiple insurance processes (e.g., Policy Administration, Claims, Underwriting Support, Billing, Contact Centre Operations). • Ensure achievement of…

Analytics Automation Performance Management Six Sigma Stakeholder Management +2 skills
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WNSGlobalServices144
5 views 3 months ago

Group Manager - Operations

Open 84d Africa
South Africa

Group Manager for Nightshift USA campaign Management of high performing teams • Confidence and creditability • Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with…

Performance Management
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WNSGlobalServices144
3 views 4 months ago

Deputy Manager - Facilities

Open 111d AfricaContract
South Africa

Role Purpose Ensure uninterrupted business operations through a safe and efficient facility environment. Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support…

Regulatory Compliance
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WNSGlobalServices144
5 views 4 months ago

Night Shift HRBP

Open 112d Africa
South Africa

An exciting opportunity for a Night Shift HRBP has become available within our human resources team. We are looking for a professional and influential team player, who can add significant value to the HR function of…

Analytics Employee Relations Performance Management Talent Management
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WNSGlobalServices144
8 views 4 months ago

Consultant - Information Security

Open 121d Africa, APACContract

• Contributing to information security risk assessment processes • Conducting Infosec risk and impact assessments based on security and privacy principles. • Supporting the review of security and privacy aspects in…

Cism Cissp Gdpr Hipaa ISO 27001 +2 skills
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WNSGlobalServices144
3 views 4 months ago

Desktop Support Engineer

Open 121d Africa
South Africa

The purpose of the Snr Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair,…

ITIL VoIP
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WNSGlobalServices144
2 views 4 months ago

Call Centre Agent (Senior Associate) - Collections

Open 127d AfricaSenior
South Africa

​​​​​​ Step into a vibrant, fast-paced role where every day brings something new and every conversation is an opportunity to make a difference. Be right at the heart of the action, connecting with customers,…
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WNSGlobalServices144
5 months ago

Plumber and General Maintenance Technician

Africa
South Africa

Key Responsibilities • Perform general maintenance and repairs on building elements—walls, ceilings, floors, doors, windows, and furniture. • Conduct regular inspections and preventive maintenance to uphold facility…
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