WNSGlobalServices144

Director - Transitions

Thorough project planning and reporting to clients, internal stakeholders and transition leaders Thorough and proactive project review – Risk, Issue, escalation and milestone management Identify areas for efficiency…

CRM Six Sigma

Quality Assessor - South Africa

Open 129d Africa

The main purpose of this position is to enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which…

Six Sigma

Quality Manager

Open 130d AfricaContract

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our…

Six Sigma

Quality Manager

The main purpose of this position is to lead a team of quality managers and their teams in order to execute the departmental strategic goals to all stakeholders. Deliver 'Next-Gen' Quality by consistently…

Analytics Six Sigma

Open 130d AfricaContractSenior

Senior Quality Manager

Six Sigma Stakeholder Management

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our…

Business Process Analyst

Data Modeling Lucidchart RPA SharePoint Six Sigma +2 skills

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units. Key Responsibility Areas 1. Process and…

Junior Quality Manager - South Africa

Open 130d AfricaJunior

The main purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis, insights and trends to stakeholders according to agreed standards. Deliver 'Next-Gen'…

Six Sigma

Senior Group Manager - Call Centre Operations Night Shift

Open 130d AfricaSenior

Six Sigma Stakeholder Management

To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of…

Quality Assessor

Role Purpose To enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of…

Iso 9001 Six Sigma