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Lead high-priority IT incidents, manage service quality metrics, and drive improvements using ITIL/COBIT frameworks and tools like ServiceNow and PowerBI.
Technical Program Manager leading large ERP upgrades/migrations and cloud transformation projects, managing cross-functional teams, budgets, vendors, and offshore/onsite resources.
· Delivering technical excellence · Contribute to the translation of business requirements into well-architected software solutions · Participate and at times facilitate technical discussions with the team · Adhere and…
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