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Zendesk

Zendesk, Inc. is an American company headquartered in San Francisco, California, known for its software-as-a-service (SaaS) products that cater to customer support, sales, and overall customer communication needs.

H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
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enterprise-software
https://zendesk.com ↗ LinkedIn ↗

Company facts

Founded
2007
Headquarters
United States

About

Zendesk, Inc. is an American company headquartered in San Francisco, California, known for its software-as-a-service (SaaS) products that cater to customer support, sales, and overall customer communication needs. Founded in 2007 in Copenhagen, Denmark, Zendesk has grown significantly over the years. The company started modestly, with the founders self-funding their initial ventures while developing products in a loft. Soon after its launch, it attracted interest predominantly from startups, especially after significant companies like Twitter began using its software. Over the years, Zendesk has raised substantial venture capital, exceeding $86 million before going public in 2014. It faced challenges such as customer backlash against price increases but managed to overcome these by retaining customer support policies. The company has continually evolved its offerings to meet changing market needs, including enhanced analytics, automation features, and expanding its suite from small businesses to larger enterprises. In November 2022, Zendesk was acquired by a consortium of private equity firms for approximately $10.2 billion, marking a significant milestone in its corporate journey. Today, Zendesk boasts a diverse workforce and serves over 100,000 customers globally, solidifying its position as a leader in customer experience innovation.

131 jobs
Zendesk
3 views 2 weeks ago

Principal Product Manager

APACPrincipal H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Australia

Own the product strategy and roadmap for Zendesk's Custom Agents platform, enabling customers to build AI agents that reason and automate service workflows. Work across engineering, AI research, design, and enterprise customers on agentic AI capabilities.

Agentic AI AI Automation Go-to-Market Observability +1 skills
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Zendesk
4 views 2 weeks ago

Technical Account Manager

APAC H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
India

Job Description Role Overview As a Technical Account Manager at Zendesk, you'll become an extension of our largest customers' teams, bridging technical expertise with business acumen. You'll guide clients…

AI API SaaS Zendesk
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Zendesk
4 views 2 weeks ago

RVP, Sales Engineering EMEA

UKContractC-level H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
United Kingdom

Job Description Zendesk is looking for a visionary, highly technical, and dynamic Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved…

AI API AWS Cloud CRM +12 skills
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Zendesk
3 views 2 weeks ago

Enterprise Account Executive

North America H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
United States

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and…

Account Executive AI Automation Cloud Looker +5 skills
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Zendesk
3 views 2 weeks ago

Sales Engineer

LATAM H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Mexico

Sales Engineer building production-ready POCs, writing code, and configuring API integrations to demonstrate Zendesk's AI-powered customer experience platform to enterprise customers. Core tech: JavaScript, Python, Node.js, REST/SOAP APIs, and LLM/AI concepts.

Agentic AI AI Analytics API Automation +15 skills
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Zendesk
1 views 2 weeks ago

Senior Technical Program Manager, Product Development

Open 15d RemoteNorth AmericaSenior H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Canada

Leads complex cross-functional programs in Zendesk’s Product Development, aligning engineering roadmaps with business OKRs and ensuring predictable delivery through risk mitigation and stakeholder governance.

Agile AI Confluence Jira Kanban +3 skills
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Zendesk
1 views 3 weeks ago

Lead Business Process Analysis Analyst

Open 16d LATAMLead H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Mexico

Job Description The Lead Business Process Analyst is responsible for leading ongoing change & transformation efforts focused on operational excellence and core business processes. This role acts as a key…

AI Asana Automation Confluence Generative AI +4 skills
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Zendesk
1 views 3 weeks ago

Staff Machine Learning Scientist

Open 18d EuropeStaff H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Estonia

Build and deploy ML models and generative AI features to automate and enhance Zendesk’s customer-service platform, collaborating with scientists, engineers, and product teams.

AI Aurora AWS Data Engineering Data Mining +14 skills
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Zendesk
2 views 3 weeks ago

Senior Sales Engineer

Open 18d APACSenior H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
India

Architect and deploy AI-driven customer workflows using LLMs and automation for global enterprises, advising C-suites on technical strategy and scalable integrations.

Agentic AI AI Analytics API Automation +15 skills
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Zendesk
4 views 3 weeks ago

Principal, Enterprise QA & IT Delivery Leader

Open 17d LATAMPrincipal H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Mexico

The Principal, Enterprise QA & IT Delivery Leader oversees large-scale testing and quality governance for complex enterprise programs. The role involves scaling QA capacity through AI-driven tools, managing defect lifecycles, and partnering with stakeholders to ensure high-quality delivery using Playwright, Jenkins, and Jira.

AI Analytics Automation CI/CD ERP +6 skills
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Zendesk
6 views 3 weeks ago

Product Marketing Manager

Open 18d RemoteNorth America H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
United States

Job Description Product Marketing Manager - Solutions What you'll be doing Lead the strategy, development, and execution of comprehensive go-to-market (GTM) launches for multi-product solutions and select…

AI CRM Go-to-Market SaaS Sales Enablement +1 skills
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Zendesk
1 views 3 weeks ago

Director, Sales

Open 22d RemoteAPAC H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
India

Job Description At Zendesk, we believe customer relationships are the foundation of great business. To fuel our next phase of hyper-growth across India and beyond, we are looking for a vision-driven, inspiring…

AI SaaS Salesforce Zendesk
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Zendesk
1 views 3 weeks ago

Enterprise Account Executive

Open 22d RemoteEurope H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Spain

Job Description Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI,…

Account Executive AI Analytics Automation Cloud +6 skills
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Zendesk
1 views 4 weeks ago

Senior Platform Architect

Open 24d Europe, UKSenior H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.

Design AI-powered customer-service architectures for large enterprises, integrating Zendesk’s platform with external systems to automate 80% of support workflows.

Agentic AI AI Analytics API Authentication +27 skills
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Zendesk
1 views 4 weeks ago

GTM Data & Automation Manager

Open 24d North America H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
United States

Job Description Zendesk is evolving toward an AI-first GTM operating model, where connected data, automation, and AI-driven workflows improve how teams execute across the customer lifecycle. We are seeking a hands-on…

AI Automation Zendesk
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Zendesk
4 weeks ago

Senior Manager, F&S Transformation

Open 24d North AmericaSenior H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
United States

Job Description The Senior Manager, Finance & Strategy (F&S) Transformation will lead the next phase of Finance & Strategy transformation, with a focus on building scalable, AI-enabled planning, forecasting, reporting,…
Zendesk
2 views 4 weeks ago

Senior Machine Learning Scientist

Open 26d RemoteEuropeSenior H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Portugal

Build and deploy NLP/LLM models to automate customer support tasks like intent detection, chatbots, and agent routing for Zendesk’s AI-powered CX platform.

A/B Testing AI Aurora Automation AWS +21 skills
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Zendesk
3 views 4 weeks ago

Senior AI Data Engineer

Open 27d EuropeSenior H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Poland

Senior AI Data Engineer builds and maintains scalable ELT pipelines and dbt models for Zendesk’s analytics platform, integrating AI tools to enhance data delivery and team productivity.

Agentic AI AI Airflow Analytics Automation +25 skills
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Zendesk
3 views 4 weeks ago

Staff Machine Learning Engineer

Open 27d APACStaff H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Australia

Build and harden the core execution engine for Zendesk’s AI agents: planning loops, tool dispatch, retrieval pipelines, and production instrumentation to train specialized models.

AI API Assembly AWS CI/CD +15 skills
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Zendesk
3 views 4 weeks ago

Senior AI Data Engineer - ELT & AI-Driven Analytics

Open 27d EuropeSenior H-1B sponsor history — This employer has had H-1B petitions approved by USCIS in the last five fiscal years, per the USCIS H-1B Employer Data Hub. The approval belongs to the employer and is not a commitment to sponsor this role.
Poland

Senior AI Data Engineer builds scalable ELT pipelines and AI-driven analytics using SQL, dbt, Snowflake, and Spark to power Zendesk’s customer-facing and internal data products.

AI Airflow Analytics Cloud dbt +6 skills
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