Zipline

About

Originally a Customer Experience platform, Zipline (or formally known as RateIt) was born in 2017 and focussed on enhancing retail experiences. During 2020, we worked with our valued healthcare customers to build Zipline to help manage the unique and complex compliance challenges. We saw the stress and challenges faced, the additional hours spent by staff to manage it, the fragmentation of the available solutions. We wanted to make this easier for teams to manage. Now, Zipline exists to serve healthcare’s needs through frontline compliance, visitor management, and enhance patient and resident experiences. Our Values Zipline’s Core Values shape how we operate as individuals and as an organisation. Customer Centric We think in (customer) outcomes for all our work, not (how much) output we do We talk daily about how are we ‘creating value’' vs our users JTBD / PAINS / GAINS We all deeply care about our customers and look for ways to delight them Ambitious Pumped about hitting BIG goals as part of a high performing team Aren't content unless we've made a large impact Highly driven to accelerate our own personal growth & careers Growth Mindset We are committed to self-reflection and self improvement We personally take on ‘radical ownership’ e.g “What could I have done differently or better? No mind-reading required We speak up and share what’s on our mind (verbal &/or written). We believe in and practice ‘radical candour’ and create psychology safe spaces There’s no politics, no games here. People know what’s going on and where they stand Awesome to work with We priortise creating meaningful realtionships at work We have a ‘can do’ attitude... constantly heading; “how can i help” We are pragmatic and humble - hence no arseholes here.... oh and are fun to work with! KISS: Keep it simple silly Goal: everything we create, can pass the “Don’t make me think” test We obsess about making things super easy No jargon, simple english Why join Zipline? We empower people to decide how to hit their results & make an impact Genuinely awesome team & culture. We promise no games, no politics We’re a ‘fast 100’ company, growing quickly - so there are loads of opportunities! We are a modern “remote first” company - so we seamlessly mix WFH and offices as we have people across Australia, Singapore, Bali and the Philippines. Great perks; new Macbook, generous health+wellness budget to use how you wish, paid for performance coaching, kindle/audible with 300+books pre-loaded etc.