0325 - 175WOO | Customer Success Specialist
Customer Success Specialist
Our client is looking for a Customer Success Specialist to join their remote team. This role is part of a dynamic customer success team dedicated to simplifying the claims process. The specialist will be responsible for actively listening to customers, demonstrating empathy in high-stress situations, and serving as a key point of contact for customers, insurance adjusters, and body shops.
Responsibilities
Engage with customers remotely, ensuring a seamless service experience.
Handle a high volume of inbound and outbound calls in a call center setting with a strong sense of urgency.
Communicate effectively via phone, email, and text.
Utilize CRM tools to log and track customer interactions.
Maintain detailed records and documentation.
Manage challenging customer interactions while maintaining a positive and consultative approach.
Set and manage expectations regarding required documentation, processes, and deadlines across multiple carriers.
Meet and exceed individual performance goals on a monthly, quarterly, and annual basis.
Qualifications
Previous experience in a customer service environment.
Excellent communication (written & verbal) and time-management skills.
Highly driven, competitive, and results-oriented.
Ability to thrive in a fast-paced startup environment with minimal supervision.
Experience with CRM software (e.g., Salesforce) is a plus.
Call center or general insurance knowledge is advantageous.
Strong attention to detail and organizational skills.
Proactive mindset with a strong work ethic.
Outgoing and personable personality.
Benefits
Flexible working hours.
Opportunity to work in a fast-growing and evolving company.
English language classes provided.
Fully remote work.
Additional benefits available.
Work Mode: 100% Remote
Our client is more than just a conventional software company; they specialize in LegalFin Tech solutions, combining expertise in legal and financial technology with innovative software development.