0325 - 178SOJ | Customer Success Manager - Growth & Acquisition
Position Overview:
We are looking for a driven and persuasive Customer Success Manager who can lead efforts in converting inbound leads into bookings. This role involves acting as the frontline representative for new customers, working closely with marketing and operations teams to drive acquisition and create a seamless customer experience.
Responsibilities:
We are looking for a driven and persuasive Customer Success Manager who can lead efforts in converting inbound leads into bookings. This role involves acting as the frontline representative for new customers, working closely with marketing and operations teams to drive acquisition and create a seamless customer experience.
Responsibilities:
- Handle high volumes of inbound calls and web inquiries from prospective clients.
- Convert leads into booked appointments and recurring customers.
- Collaborate with the marketing team to provide feedback for lead optimization.
- Support customer onboarding and set expectations clearly.
- Maintain records of communications, inquiries, and bookings in the CRM.
- Share responsibility in coverage rotation, including one weekend day.
- 2+ years in a customer-facing sales or conversion-oriented role.
- Excellent verbal and written communication skills in English.
- Experience in high-pressure, high-volume environments.
- Comfortable with CRM systems and technology-driven workflows.
- Flexible, self-motivated, and team-oriented.
- Experience in a startup or founder-led company is a plus.