061912 STUDENT SERVICES PROGRAM COORDINATOR II

PROGRAM MANAGEMENT (MVP Specialty): Assist in the capacity of Financial Aid Veteran's Financial Services Advisor. -Provide support to eligible veterans and dependents regarding the utilization of their benefits while maintaining confidentiality. -Coordinate the orientation and processing of Chapter 33 and Chapter 31 for Federal Vocational Rehabilitation students including monitoring the bookstore voucher system. -Performs data analysis and necessary updates to student data based on reports generated in a timely manner -Prepares for, provides, and regularly maintains accurate data and records in preparation for internal and external audit Establishes policies and procedures in conjunction with institutional management. Advises and counsels students in financial aid, admissions, registration, housing, academic, vocational and related areas. Develops long-range plans and objectives for assigned student services program area(s). Assists in the development and monitoring of all budgetary matters for assigned student services program area(s). Plays an integral role with high level processes: Running of, reviewing of, troubleshooting and fixing errors related to. Consistently find ways to improve efficiency and automation of MVP programs. This includes utilizing technology and manipulating data for informed decision making while tracking desired metrics to evaluate effectiveness of a given process/program. In addition, this role has a significant level of involvement and requires a harmonious collaboration with the Office of Information Technology (OIT) to ensure suggested changes and processes are implemented logically and successfully while taking into consideration student and internal processing ease-of-use. CUSTOMER SERVICE: -Assist with both direct and indirect customer service. Counsels and responds to student inquiries in person, via email correspondence, and by phone/switchboard in accordance with the Financial Aid office’s determined time frames. Emphasis is placed on assisting recipients with applications for benefits and counseling for eligibility. Reviews application to determine and counsel on required steps for admittance, registration, and Financial Services. -Provides guidance to students, staff, and public relating to the FA VA, application and enrollment processes. Assists with escalation tickets and transfers calls to appropriate individuals or offices if applicable in a timely and professional manner. Specializes in program and process knowledge not only specific to VA, but possesses the ability to understand the scope of impact in regards to Academics and Student Services related processes and/or programs. Seeks to improve the services offered to GTC Service Members population by organizing and participating in activities both on and off campus. Prepare and conduct presentations, workshops and outreach: Become familiar with various financial aid and academic programs and be able to present information about these programs to the public both on and off campus and in a virtual format. Is comfortable and well versed in speaking to large groups and presenting complex information to a diverse audience regarding all steps of the student life cycle. Review presentation materials on a regular basis to ensure accuracy. Make improvements to the presentations and workshops as needed to ensure their effectiveness. Stays current in the Military industry by reviewing and communicating proposed and current legislation related to Veterans Benefits to management personnel. Attends and participates in professional groups, seminars, and/or training.