0625 - 240SOF | Customer Care & Assistant

Customer Care & Assistant - LATAM Residents Only

We are looking for a proactive and detail-oriented Customer Care & Assistant to support both customer inquiries and administrative tasks for a fast-growing e-commerce brand known for its innovative and stylish home products. This role involves handling customer communication (about 30% of the time) and assisting with various projects and operational tasks (about 70%).

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and warmth
• Assist with administrative tasks, including influencer outreach and data collection
• Use tools like Excel to track projects and ensure deliverables are met
• Collaborate closely with customer care and influencer management teams
• Contribute to process improvements and new initiatives as needed

Qualifications

• Bachelor’s degree in Communications, Business, Marketing, or a related field
• 1-3 years of experience in customer care or administrative roles
• Excellent spoken and written English, preferably with a neutral or native-like accent
• Tech-savvy with strong Excel and digital tool skills
• Proactive, adaptable, and eager to contribute to a growing team

This opportunity is open to LATAM residents only. If you’re passionate about customer experience, organization, and problem-solving, apply now and be part of a team that values efficiency and customer excellence.