0731 - Camp Technical Team Manager (CCTV Industry | Own Vehicle)

Role:

Technical Team Manager (Camps)

• Salary: Up to $5600

• Location: Military camps across Singapore; HQ office at Outram

• Working Hours: Mon-Fri, 8:30am-6pm

• Minimum 6 years related experience with demonstrable record of success

• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents

• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

• Must have own vehicle due to accessibility of work site

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.

• Front line contact with client representatives on all service/maintenance related issues.

• Lead a team of service team members.

• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.

• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.

• Manage day-to-day client interactions and expectations for optimal results

• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.

• Possess a knowledge base of each client's business, organization and objectives.

• Be responsible for operationally managing multiple aspects of the team.

• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients

• Perform a wide variety of technical and non-technical tasks.

• Enhance current documentation of all infrastructure components and operation processes.

• Track and identify the new opportunities to improve our methodology and training offerings.

• Build technical relationship with prospects or existing/new customers.

• Sets targets, implement guidelines, and assists with any issues the team member may have.

• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.

• Handle customer complains.

• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.

• All other duties as assigned by management.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279