0751 - Service Center Service Technician

Summary / Objective

The Service Technician is responsible for working in the
field or in the service center as required, diagnosing and repairing a full
array of consumer appliances and electronics along with periodic issues with
furniture if required.

Responsibilities

Outstanding diagnostic/problem solving skills
along with exceptional communication and customer service skills for the proper
repair of the company’s 82 store chain along with all other related
business/customers.Prescreen, identify, analyze and repair product ensuring
customer satisfactionThe tech must demonstrate the ability to
troubleshoot as repair challenges occur.The tech must repair LCD, LED, DLP, and Plasma
TV’s as well as stereos and general audio equipment.The tech must work with the Shop Manager to
ensure that all warranty claims are submitted.The tech must have the ability to effectively
utilize on-line resourcesThe tech must maintain the company’s tools and
equipment. The tech must maintain the electronic records
regarding service provided and discuss all areas of concern with the Shop
Manager.The tech must manage parts inventory and working
collaboratively with management to ensure that inventory is available for
repairs.The tech must be able to repair HE Washers and
Dryers, refrigerators and gas/electric stoves.

Competencies

Diagnostic skillsetCommunication SkillsTime Management and organization

Qualifications

Minimum of 2 years of repair experience, possess all
required certifications for warranty work, basic knowledge of MS Office and
Smartphone.

Position Type /
Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through
Saturday

8:00 a.m. to 6 p.m. and will require additional hours as
needed.

The Service Technician Position is required to embrace and
represent the Bestway’s Bring It Values!

CaringIntegrityServant LeadershipOwnershipFun