0825 - 295RAR | Customer Success Manager
Customer Success Manager
Location: Remote (LATAM-based candidates preferred)
Client Industry: U.S.-based CPG & Hospitality Startup
Overview:
TalentCross is hiring on behalf of a fast-growing U.S. startup in the custom consumables space. This company partners with hotels, breweries, and gift shops to create branded snacks, dog treats, and baked goods—without the usual manufacturing headaches. They’re seeking a proactive Customer Success Manager to own the post-sale client journey, ensuring smooth operations, high retention, and long-term account growth.
Key Responsibilities:
Manage client relationships post-sale and act as the primary point of contact
Drive reorders and retention through proactive communication and relationship-building
Oversee order management across platforms (Shopify, Airtable, ShipHero, Roastar)
Coordinate production timelines, logistics, and fulfillment updates
Support sales efforts through lead intake and client outreach
Collaborate cross-functionally with design, production, and sales teams
Ideal Candidate:
5+ years in customer success, account management, or sales operations
Strong organizational and logistics skills
Excellent English communication—professional, clear, and client-focused
Familiarity with Slack, Airtable, Shopify, and fulfillment tools (or quick learner)
Entrepreneurial mindset and comfort in fast-paced environments
Compensation:
Salary starts at $2,000 USD/month (negotiable based on experience)
We connect LATAM talent with high-growth U.S. companies that value transparency, collaboration, and long-term success. You’ll be supported every step of the way.
Apply NOW!