1 Year Contract, L1 Helpdesk Support, Assistant Executive
Reporting to the Head of Department, you will be responsible for the following duties:
- Provide 1st Level remote and on-site troubleshooting support to all employees
- Responsible for overall IT support and maintenance
- Manage IT Request and ensure all IT Requests are processed in a timely manner with SLA
- Manage and support employee workstations, laptops or mobile devices for end-users to be in good working condition
- Maintain backups and restoration tests
- Conduct IT induction training for users
- Participate in internal or external audits and accreditations
- Participate in system improvement projects when required
- More will be shared during interview
Requirements:
- Diploma or Degree in Information Technology/Infocomm Technology or its equivalent
- Good to have some prior experience in providing End-User support. We are happy to consider junior applicants who are keen to learn on the job.
- This is a 1 year contract, with high potential to be converted to permanent headcount.
Jerlin Aw Bi Zhi (R1218675) | CSGROUP Pte. Ltd. (25C2702)