1 Year Customer Service Executive (Up to $3,600) #NJN

Location: Havelock

Working hours: 9am to 6pm (Mon - Fri)

Up to $3.6K

• Book Contracts/Orders according to customer’s request
• Checked that customer’s PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer.
• Co-ordinate with factory to get special price updated into system
• Monitor on delivery dates and do necessary expediting with factory to meet with client’s expectation as close as possible
• Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement.
• Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ.
• Ensure LC conditions according to company terms & conditions.
• Handle LC negotiation and preparation of all necessary documentation.
• Issuance of Debit or Credit notes in case of discrepancies / needed circumstances
• Monitor credit limits & payments
• Release orders per customer’s shipping instruction [ensuring Incoterm, forwarders’ info, delivery address etc are all cleared.
• Assist in Project Registration and relevant Project Data updates into Company’s CRM system.
• Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc)
• Process complaints
• Co-ordinate all relevant information to Person in charge in Quality Department
• Arrange necessary documentation for the returns of materials.
• Update of Customer data into SAP and Sales Scout system
• Answer email / phone enquires

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.