1 Year Customer Service Officer (Insurance) #NJN

Job Responsibilities:

• Handle customer and financial advisor enquiries, requests and feedback across phone, email and in-person channels.
• Assist customers with the use of company portals and mobile applications.
• Manage and follow up on service requests and complaints to ensure timely resolution.
• Handle escalated enquiries from junior team members and outsourced contact centre staff.
• Make outbound calls to welcome new customers and follow up with existing customers.
• Ensure all customer interactions comply with service standards, internal procedures and regulatory requirements.
• Assist with departmental administration, workflow improvements and other projects as assigned.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.