1 Year Operations Support (Up to $6,000) #NJN

Contractor, IT Infrastructure (1 Year)

Promenade

Monday – Friday 9am – 6pm

Up to S6000 + 1 month discretionary completion bonus

We are looking for a Contractor, IT Infrastructure with hands-on experience or strong interest in server, network, and cloud infrastructure to support the day-to-day operation, maintenance, and troubleshooting of IT systems.

RESPONSIBILITIES

• Provide day-to-day operational and technical support for server, network, Wi-Fi, and end-user infrastructure in local offices and field locations.

• Provide basic desktop/end-user support (e.g., laptops, workstations, printers, standard applications) when needed, in coordination with the Service Desk.

•Perform basic administration, monitoring, troubleshooting, and maintenance of physical/virtual servers and network/Wi-Fi devices.

• Respond to infrastructure incidents and service requests, ensuring timely resolution or escalation according to defined procedures.
Carry out routine preventive maintenance and infrastructure health checks.

• Maintain accurate documentation of infrastructure configurations, changes, incidents, and troubleshooting activities.

• Support server hardware troubleshooting, including monitoring, basic diagnostics, and replacement of components such as HDD/SSD, RAM, and power supplies.

• Assist in managing and supporting virtualization platforms (e.g., VMware, Citrix, VDI) under guidance from senior engineers.

• Perform basic server health checks and monitor system performance, availability, and capacity, escalating issues when needed.

• Assist in configuring, monitoring, and troubleshooting network devices (e.g., Cisco switches, Wi-Fi access points) and basic network connectivity issues.

• Troubleshoot issues related to LAN, TCP/IP, DNS, DHCP, VLANs, and network connectivity at a basic level.

• Support local network refreshes and small infrastructure changes under established standards and procedures

• Support local storage environments (e.g., Nutanix, NAS) for basic administration, file restoration, and routine checks under supervision.

• Assist in supporting services such as Active Directory, DNS, DHCP, and file/print services.

• Help with modernization of local file storage into cloud solutions (e.g., SharePoint, OneDrive) and support cloud storage usage for business teams.

• Gain exposure to cloud platforms (e.g., AWS, Azure) and assist in routine operational tasks as assigned.

• Assist global and regional engineers with infrastructure projects, upgrades, migrations, technology refresh activities, and business continuity / disaster recovery exercises.

• Partner with the Global Service Desk and central support groups to provide seamless user support.

• Participate in corporate technical knowledge sharing and follow-the-sun support activities where appropriate.

• Support innovation and continuous digital transformation initiatives, including early-stage work with automation or GenAI tools for infrastructure operations.

• Follow established IT security, change management, incident management, and operational procedures.

• Ensure systems and processes are compliant with IT policies and standard

REQUIREMENTS

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.

• Minimum 1–3 years of hands-on experience in IT infrastructure, server, or network support (including internships or equivalent practical experience).

• Basic experience supporting Windows servers and/or Linux servers in an enterprise environment.

• Basic understanding of TCP/IP networking fundamentals, including VLAN, DNS, DHCP, LAN/WAN and subnetting.

• Exposure to or basic experience with virtualization technologies such as VMware, Citrix or VDI.

• Experience with server hardware troubleshooting and replacement of components (HDD/SSD, RAM, power supplies, etc.).

• Familiarity with infrastructure monitoring and documentation, ticketing systems and incident and change management.

• Basic knowledge of backup, storage, data centre / server room operations and DR concepts

• Exposure to cloud platforms and cloud storage solutions

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.