*1 YR CONTRACT* Team Manager, Live Chat Experience (up to $5,500) #NJA
The Job:
- Lead the strategic design and operationalization of the live chat service channel integrating WhatsApp with human agent support
- Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities
- Design enhanced service delivery models, establish operational frameworks and requirements, and define performance indicators
- Develop user stories, reporting requirements, and knowledge management resources to support live chat operations
- Conduct User Acceptance Testing and manage live chat sessions to build operational competencies
- Develop and deliver training programmes for Live Chat Agents and establish performance evaluation frameworks and metrics to refine the service model
Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.
JANE LUI JIE'EN
CEI: R1104482
Company Reg.No. 199601303W || EA Licence No. 99C4599