1009 Student Guidance Support Officer (SGSO)/Boon Lay

Name of Authority: Juying Secondary School

Contract Period: From 1 Oct 2026 to 30 Nov 2027

Approx no of months worked in base period: 12 months only, [i.e. Oct to Nov 2026, Jan to May 2027 (mid-year hol break) and Jul to Nov 2027]

Personnel to be deployed at the following hours:

• Monday to Friday: 8:30am to 5:30pm, inclusive of 45min lunch break

• Service is not required on Saturdays, Sundays and gazetted public holidays

Requirements:

The Personnel shall have the following qualifications, skills and experience:

1.Preferably have the relevant diploma qualifications or higher, and/or certifications in Counselling/Educational Psychology/ Social Work/ or in fields related to social and emotional learning or equivalent.

2.Shall have at least 3 years’ relevant experience in youth engagement, especially in the context of school, managing students with social emotional issues and/or learning difficulties.

Job Scopes：

The Student Guidance Support Officer (SGSO) shall work closely with the school leaders and Student Development team to ensure a safe and respectful learning environment for all students. The SGSO is also responsible for running the approved school-based programme.

The Services required are set out as follows:

Immediate Support

- to serve as first responder for student management incidents and matters that compromise the safety of members of the school

- to de-escalate situations with the student(s) to ensure a safe and conducive learning environment

- to render immediate support to teachers in managing students’ behaviourial and peer-relationship issues

Corrective Approach

- to lead in fact-finding and investigations of student misconduct and bullying cases, in line with school guidelines and processes

- to discipline students with respect and treat them with dignity

- to recommend and implement follow-up actions (detention, corrective work order, in-school suspension) for misconduct in line with the school policy

Preventive and Restorative Interventions

- to conduct Home visits with a member of the Student Development Team to reach out to students to assess risky behaviours

- to conduct periodic neighbourhood patrol to ensure that students conduct themselves well beyond school compounds - to supervise students placed on Student Development Programmes (GEAR UP Programme, Special Education Need Programme)

- to facilitate timely and effective communication with parents/ guardians relating to

- to engage parents on the necessary preventive and restorative interventions for the student(s) suggested by School

- to partner external agencies, including the Singapore Police Force, the Ministry of Social and Family Development and Family Service Centres (where necessary)

- to review disciplinary trends

- to suggest proactive character development initiatives to the Student Development Team (leverage on existing programmes)

Administrative and Operations Support

- to assist with fact-finding into cases (interviews with students, watching CCTV) and process the cases with the Student Guidance Team

- to document case findings accurately and maintain proper records on student interventions, so as to ensure parity and continuity of care

- to update student records into the school intranet system

- to provide the administrative support, where necessary

Maxhunt Resource Pte Ltd | EA Licence: 22C1322

Cynthia Lai | Registration No: R25146301