101102 - Night Audit Clerk

ROLE DESCRIPTION

Position: Night Auditor

WE NEED BIG STARS LIKE YOU!!!

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...

Status: Non-Exempt
Reports to: Front Office Manager

JOB SUMMARY

The Night Auditor is responsible for balancing the day’s transactions and ensuring the accuracy of financial records. This role supports the team by providing exceptional customer service during the overnight shift, contributing to the overall operations of the hotel

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities

• Greeting guests at the door of vehicles and welcoming the guest to property

• Park and retrieve guest vehicles promptly and safely

• Maintain the cleanliness and organization of the front desk area

• Handle reservations, cancellations, and guest inquires during the night shift

• Assist with luggage and provide directions or information as needed

• Guest Services

• Greet guests warmly and provide excellent customer service. Following 18 core standards and Valencia’s 5 star ingredients

• Respond to guest inquiries and resolve any issues or complaints

• Ensure guest satisfaction by accommodating special requests

• Team Support and Training

• Assist in training new night auditors as needed.

• Support team performance by collaborating with colleagues.

• Communication and Reporting

• Communicate effectively with the Front Office Manager and other departments.

• Report any incidents, accidents or safety concerns immediately

• Safety & Compliance

• Follow all hotel policies and procedures.

• Adhere to safety standards and maintain a safe working environment.