101303 - Room Attendant

ROLE DESCRIPTION

Position: Room Attendance

WE NEED BIG STARS LIKE YOU!!!

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...

Status: Non-Exempt
Reports to: Executive Housekeeper

JOB SUMMARY

Our Room Attendants communicate with guests in a friendly and welcoming manner with a smile. They ensure the hotel is clean throughout the day responsible for being knowledgeable about the hotel services and amenities. Provide excellent service to hotel guest rooms in a devoted and efficient manner. Able to clean assigned rooms while adhering to company standards for cleanliness and appearance standards.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities
  • Cleaning & freshening of rooms
  • Vacuuming, making beds, and changing linens
  • Cleaning bathrooms, and general organization of guest belongings and furnishings

Guest Services

• • Greet guests warmly and provide excellent customer service.
  • Respond to guest inquiries and resolve any issues or complaints.
  • Ensure guest satisfaction by accommodating special requests
• Team Support and Training
  • • Assist in training new room attendants as needed.
    • Support team performance by collaborating with colleagues.
    • Ensure compliance with Valencia Hotel policies and industry standards
• Communication and Reporting
  • • Communicate effectively with the executive housekeeper and other housekeeping staff.
    • Report any incidents or safety concerns immediately

• Safety & Compliance
  • • Follow all hotel policies and procedures.
    • Adhere to safety standards and maintain a safe working environment.