102203 - Host / Hostess
Summary
Greet and seat restaurant guests, manage reservations, and ensure smooth service in a modern hotel setting.
ROLE DESCRIPTION
Position: Host/Hostess
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD WINNING TEAM.
Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt
Reports to: Restaurant Manager
JOB SUMMARY
The Host/Hostess is responsible for providing a warm and welcoming experience for guests as they enter the restaurant. This role supports the team by managing reservations, seating guests, and ensuring a smooth flow of service, contributing to the overall operations of the hotel's restaurant.
ESSENTIAL DUTIES & FUNCTIONS
- Operational Responsibilities
- Greet guests warmly and escort them to their tables.
- Manage reservations and seating arrangements.
- Maintain cleanliness and organization of the host/hostess stand and entrance area.
- Guest Services
- Provide excellent customer service and respond to guest inquiries.
- Handle guest complaints and resolve issues promptly.
- Ensure guest satisfaction by accommodating special requests.
- Team Support and Training
- Assist in training new hosts/hostesses as needed.
- Support team performance by collaborating with colleagues.
- Communication and Reporting
- Communicate effectively with the restaurant manager and other staff.
- Report any incidents or safety concerns immediately.
- Safety & Compliance
- Follow all hotel policies and procedures.
- Adhere to safety standards and maintain a safe working environment.