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VALENCIA GROUP

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102210 - Buffet Attendant

Open 41d

ROLE DESCRIPTION

Buffet Attendant/Barista

REPORTS TO: Outlet Manager

STATUS: Non-Exempt

JOB SUMMARY: The breakfast buffet attendant/barista is responsible for preparing and maintaining the breakfast buffet and coffee service area while delivering exceptional guest service. Duties include replenishing buffet items, preparing coffee beverages, delivering room service orders, maintaining cleanliness, and ensuring food safety standards are met.

Physical Requirements:

 Standing/Walking: Constantly

 Crouching (Bend at knees): Frequently

 Stooping (Bend at waist): Frequently

 Twisting (knees, waist, neck): Constantly

 Reaching (overhead/extension): Frequently

 Handling/Grasping: Constantly

 Pushing/Pulling: Frequently, average weight frequently 30–50 lbs

 Lifting/Carrying: Frequently, food pans and beverage containers

Working Environment:

· Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures

DUTIES & FUNCTIONS:

  • Contribute positively to a collaborative team environment within the F&B department
  • Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully
  • Participate in ongoing training and development to enhance service delivery and product knowledge
  • Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations
  • Maintain reliable attendance and flexibility in scheduling based on business demands
  • Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence
  • Proactively assist guests with questions, directions, hotel services, and local recommendations
  • Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate
  • Complete daily shift tasks and required reports to ensure operational readiness and accuracy
  • Communicate effectively with other departments to support seamless guest experiences
  • Create memorable, personalized experiences that make each guest feel recognized and valued
  • Anticipate guest needs before they are expressed whenever possible
  • Always Uphold the company’s Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations
  • Always maintain confidentiality of guest and hotel information
  • Set up and maintain breakfast buffet presentation
  • Prepare and serve coffee beverages
  • Replenish food and beverage items promptly
  • Maintain cleanliness and sanitation standards
  • Provide friendly and efficient guest service
  • Deliver room service orders to guest rooms with exceptional presentation
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