10619 - Accounts Receivable Supervisor

The Accounts Receivable supervisor leads the end-to-end accounts receivable function, including credit-risk assessment, billing, collections, reconciliations, reporting, and internal controls. This role partners with internal teams and customers to ensure amounts owed to the company are accurately recorded, billed, collected, and resolved in a timely manner.

Key Responsibilities

• Establish objectives and key performance indicators for the accounts receivable team, monitor performance against company goals, and implement corrective actions as needed.
• Ensure timely collection of payments and resolution of overdue customer balances.
• Maintain complete and accurate records of invoices, bills, and deposits to support reconciliation, reporting, and audit requirements.
• Review aging reports and account statements with the GSS Accounts Receivable team and develop appropriate action plans based on identified risks and outstanding balances.
• Review D&B credit reports to assess customer financial risk and recommend appropriate payment terms.
• Evaluate customer accounts for credit holds based on past-due balances, payment history, and identified financial risk.
• Reconcile customer accounts by investigating and resolving nonpayment and payment discrepancies using account statements and Oracle reports.
• Monitor and document customer collection activities to ensure consistent application of established procedures and timely follow-up.
• Collaborate with Sales, Logistics, Marketing, and the GSS Accounts Receivable team to resolve issues and collect outstanding balances.
• Review and approve manual journal entries for accuracy, completeness, and appropriate supporting documentation.

• Manage credit memo processes and validate supporting documentation to ensure accuracy, compliance, and audit readiness.
• Meet with customers and Sales Managers, in person or by conference call, to negotiate payment agreements.
• Prepare monthly, quarterly, and annual accounts receivable reports for senior management, highlighting performance trends, risks, and required actions.
• Support internal and external audits by providing accurate and complete documentation within established deadlines.
• Complete month-end reconciliations between the accounts receivable subledger and general ledger, and maintain accurate supporting documentation for accruals.
• Maintain effective invoicing and collection procedures that comply with applicable laws, regulations, and company policies.
• Oversee the end-to-end accounts receivable process to maintain accuracy, efficiency, and effective internal controls.
• Implement and enhance processes, tools, and systems to improve operational efficiency and the customer experience for internal and external stakeholders.
• Coordinate intercompany reconciliations, investigate discrepancies, and ensure timely resolution and documentation of reconciling items.
• Perform other duties as assigned or required.