12 Months Contract Contact Centre Executive (Insurance, Office hours) #BJT
Summary
Handles inbound and outbound customer service calls, emails, and portal support for an insurance company during office hours.
Job Description:
- Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors
- Provide assistance to customers on the use of the Company’s portals and mobile app
- Handle customers’ enquiries, complaints and feedback across all business channels
- Handle escalated calls by new team members and outsourced contact centre
- Execute outgoing calls to contact new customers or follow-up with existing customers
Application Procedures
Interested candidates, please email your resume to:
Attention: Jamie Tan Pei Zhen (CEI No. R2199473)
jamietan@recruitexpress.com.sg
Recruit Express Pte Ltd (EA No.99C4599)