12 Months Insurance Customer Service Executive (Complaints) #BYR

Responsibilities

• Conduct customer call surveys accurately and within required timelines.
• Handle customer queries, feedback and complaints professionally and promptly.
• Identify cases requiring clarification, follow-up or escalation.
• Manage escalated complaints, service recovery and follow-ups.
• Support customer service projects and process improvement initiatives, including user testing, data preparation and issue tracking.
• Maintain clear and accurate documentation of customer interactions.

Requirements

• 3–5 years of Customer Service experience within the Financial Services industry.
• Experience in customer call surveys, feedback and complaint handling.
• Experience in escalated complaints and service recovery preferred.
• Knowledge of financial advisory processes, insurance and investment products is advantageous.
• Strong communication, active listening and problem-solving skills.
• Able to work independently, multitask and meet service timelines.
• MS Excel proficiency preferred.
• CMFAS certifications preferred.

Interested applicants please email your resume to ivytham@recruitexpress.com.sg

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (EA Number: 99C4599)