1225 - 408SLF | Engagement Manager (Col.)
Position: Engagement Manager
Location: Bogota, CO
Department: Professional Services
Employment Type: Full-Time
About the Role:
As an Engagement Manager, you will play a critical role in setting our customers up for success by shaping and leading the execution of large, transformational projects at our most strategic accounts. You will serve as a trusted advisor, guiding both Sales and Professional Services teams to ensure alignment and drive the highest levels of customer satisfaction. As a Salesforce platform expert, you will be accountable for customer success, business value, and leading the Salesforce Services team assigned to your account(s).
In this role, you’ll be responsible for driving the delivery of expected outcomes for each engagement, ensuring the successful execution of each project, and being recognized both internally and externally as a business contributor, industry specialist, and product expert.
Key Responsibilities:
Lead Engagements: Shape and lead large, transformational customer engagements, working closely with Account Partners (Sales) to ensure both pre- and post-sales activities are aligned with customer objectives.
Customer Success & Business Value: Act as a trusted advisor to Salesforce customers, ensuring that the Salesforce platform delivers measurable business value and customer success.
Delivery Leadership: Take responsibility for the delivery of expected outcomes across multiple projects, ensuring that each engagement is executed successfully and meets customer needs.
Executive Relationships: Maintain strong relationships with executive-level stakeholders within customer accounts, acting as the primary point of contact and providing strategic guidance throughout the engagement.
Team Leadership: Lead the Salesforce Services team assigned to your accounts, ensuring they work effectively and collaboratively to deliver project outcomes.
Implementation Proposals: Develop and present comprehensive implementation proposals, leveraging your deep expertise in Salesforce products to articulate value propositions to customers.
Project Execution: Oversee project timelines, budgets, and resources to ensure successful project delivery and client satisfaction.
Industry Expertise: Stay up-to-date with industry trends and product developments, becoming a subject matter expert both internally and externally.
Requirements:
Proven experience as an Engagement Manager, Project Manager, or similar role, with a strong track record of managing complex, high-impact customer engagements.
Expertise in Salesforce and its suite of products, with a deep understanding of how to implement them effectively for customers.
Strong leadership skills with the ability to manage teams, drive collaboration, and ensure that project outcomes are met on time and within budget.
Excellent communication and interpersonal skills, with the ability to interact with customers at all levels, including executives.
Ability to develop and deliver implementation proposals that meet the unique needs of each customer.
Strong problem-solving skills and the ability to manage and mitigate risks across projects.
Bilingual in English and Spanish (written and spoken).
Experience in consulting or professional services roles, preferably within the tech or SaaS industry.
Perks & Benefits:
Competitive salary and performance-based incentives.
Comprehensive health, dental, and wellness benefits.
Opportunities for career growth and professional development.
Exposure to industry-leading technologies and best practices.
Dynamic and collaborative work environment.