125DP119KAP- Sales and Leasing Specialist

Sales and Leasing Specialist

Position Summary
The Sales and Leasing Specialist serves as the primary point of contact for customers, including students, interns, and young professionals seeking furnished and shared apartments for short and long term stay. This role encompasses responsibilities such as presenting apartments to prospective renters, processing rental applications and leases, and assisting with move-ins. Additionally, the Sales and Leasing Specialist supports the Sales Director with lease administration and the implementation of leasing and student placement processes and procedures. The ideal candidate will possess strong sales and leasing, communication skills, both oral and written, and will report directly to the Sales Director.

Our client is a student and intern housing company that provides top-of-the-line, community-oriented residential services to students, interns, education institutions, and property owners. Our mission is to create off-campus housing communities for students to study, socialize, and most importantly thrive. From start to finish, we combine the human touch of our engaged Kapi team and a streamlined online application and resident management system.

Our client works with 1) Students, whether they are looking for housing for the academic year or during a summer internship; 2) Universities and community colleges to make sure they are providing the housing services they need to their students; 3) Property owners, large and small, manage all aspects of the student housing interface in a seamless way.

Duties and Responsibilities

• Sales and Leasing Support:

  • Generate new leads and make appointments.

  • Greet prospective clients and answer incoming leasing calls.

  • Professionally present and organize apartment showings.

  • Organize and schedule tours to prospective clients and their representatives.

  • Highlight and promote features and benefits of Our Client´s apartments.

  • Follow up with prospects within 24 hours via email, phone, and other sales/marketing tools.

• Application and Move-in Process:

  • Provide site and income guideline information to prospective applicants.

  • Mail applications and review incoming applications for completeness.

  • Conduct all tasks necessary to close the sale, including tours, generating leads, and follow-ups.

  • Complete all leasing paperwork before move-in.

  • Communicate all move-in information and guidance to the Operations and Customer Services team on time

• Resident and Marketing Engagement:

  • Maintain accurate prospect traffic and leasing data, responding to leads within 24 hours.

  • Develop and implement resident retention programs, such as resident functions and promotions.

  • Help implement annual marketing plans and outreach initiatives.

  • Update vacancy lists daily and assist with market surveys/analysis to generate ideas and formulate strategies.

• Administrative and Digital Tasks:

  • Manage lease files, update paperwork, and tenant portal systems.

  • Perform marketing/advertising tasks and update social media platforms.

  • Assist prospective residents with online application completion.

• Operational Excellence:

  • Utilize established sales and marketing strategies to increase property traffic and exceed leasing goals.

  • Work to achieve budgeted occupancy percentages while maintaining closing ratios.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree preferred.

• At least 2 years of experience in leasing, sales, or property management, preferably in student housing or real estate.

• Strong proficiency in Google Suite/Workspace and MS Office Suite (Word, Excel, Outlook, PowerPoint).

• Proven ability to close sales and convert leads into customers.

• Excellent interpersonal and communication skills with a strong orientation toward customer service.

• Self-starter with strong organizational skills, attention to detail, and the ability to work independently.

• Demonstrated ability to handle sensitive information with confidentiality and sound judgment.

• Good knowledge of WeChat, WhatsApp and other communication channels.

• Fluency in English and/or Chinese is required; proficiency in any other languages is desired.