1408# School Admin Support Officer-PASIR IS
School Administrative Support Officer
School: Pasir Ris
Base Contract: 1 January 2027 to 31 December 2027
Option Period: 1 January 2028 to 31 December 2028
Working Hours
Mondays to Fridays: 9:15am to 6:15pm, including a one-hour lunch break
No service required on Saturdays, Sundays and gazetted public holidays
Job Description
The School Administrative Support Officer will manage the school’s front counter and provide administrative, customer service, first-aid and operational support. The successful candidate will be the main point of contact for students, parents, staff, visitors and delivery personnel.
Key Responsibilities
Front Counter and Communication
Answer and transfer telephone calls at the General Office front counter.
Respond to enquiries promptly and professionally.
Receive, sort and route incoming school mail accurately.
Record and communicate messages to the relevant school personnel.
Attend to parents, students, teachers, visitors and delivery personnel.
Customer Service and Visitor Management
Serve as the first point of contact for all front-counter visitors.
Identify visitors’ needs and direct them to the appropriate personnel.
Address enquiries and resolve issues calmly and efficiently.
Handle diverse individuals professionally, tactfully and respectfully.
Administrative Support
Support the General Office’s daily administrative operations.
Provide mailroom support and distribute documents and items.
Record received items, lost-and-found items and uniform loans.
Perform filing, document preparation and laminating.
Coordinate courier services and maintain databases and records.
Manage the collection of certificates and documents by students, alumni and staff.
Update and maintain the school’s SAT intranet portal.
Maintain confidentiality when handling school records and information.
Operational Support
Serve as the school’s designated goods receipt officer.
Coordinate ad-hoc bus bookings for school activities.
Collect monthly utility meter readings from canteen operators.
Coordinate appointments, calendars and room bookings.
Monitor inventory to ensure items are accurate, serviceable and available.
Maintain the cleanliness and presentation of the counter, conference room, visitors’ room and sick bay.
Ensure the relevant areas are properly stocked with necessary supplies.
First-Aid and Student Support
Provide basic first aid and initial triage when required.
Attend to students who are unwell or injured.
Contact and coordinate with parents and paramedics when necessary.
Complete the required documentation before releasing a student from school.
Remain calm and respond promptly during emergencies.
Other Duties
Provide administrative and operational support for school activities.
Perform other duties assigned by the School Leaders, Administration Manager or Operations Manager.
Requirements
Minimum N-Level qualification with passes in English and Mathematics.
O-Level, Higher Nitec or equivalent qualification is preferred.
At least one year of relevant experience as a School Administrative Support Officer in an MOE school.
Administrative, office management and organisational skills.
Proficient in using computers, office devices and common applications.
Good verbal and written communication skills.
Strong customer service and interpersonal skills.
Experience in mailroom support and document distribution.
Able to provide basic first-aid support.
Able to manage visitors and challenging situations calmly and tactfully.
Good time-management, housekeeping and operational support skills.
Patient, caring, cheerful, resourceful and able to react quickly.
Able to commit to the full contract period and stipulated working hours.