1st - 2nd Line IT Support Engineer / Helpdesk Analyst
Posted Updated
Summary
Provides first- and second-line IT support to staff from an office in Potters Bar, Hertfordshire (Mon–Fri), managing user accounts, troubleshooting day-to-day hardware and software issues, and supporting a cloud stack that includes Microsoft 365 and Freshservice.
1st – 2nd Line IT Support Engineer / Helpdesk Analyst – Office based in Hertfordshire- Mon – Fri needed to deliver fast, effective technical support across our business. Would you like to work in an environment where Skill Development is high encouraged and not a Siloed environment? Successful 1st – 2nd Line IT Support Engineer / Helpdesk Analyst will be tasked with managing user accounts, troubleshoot everyday hardware/software issues, and support our modern cloud stack (Microsoft 365, Freshse…